AUSTRALIAN CLINICAL LAB pathology testing is available onsite Monday, Wednesday & Friday 8.30am -12.30pm look for signage, they have their own entrance via back of the car park. Please do not attend if you have any Covid-19 symptoms.

  • GP Management Plans
  • Check-Ups
  • Family Planning
  • Pap Smears
  • Pregnancy Tests
  • Antenatal Care
  • ECG: Heart Test
  • Spirometry: Lung Test
  • Counselling
  • Immunisation: Children
  • Immunisation: Adults
  • Blood Tests
  • Minor Surgery: Stitching cuts, removing moles and skin cancers
  • Liquid Nitrogen ‘freezing’ therapy for sunspots/warts
  • Iron Infusions
  • Nutrition Advice
  • Stop Smoking Assistance
  • Dermatoscopy: Skin Checks
  • Travel Medicine
  • Hearing Tests
  • Home Visits
  • Health Assessments 45-49 & 75 +

After Hours 

If it is an emergency dial 000.

For out of Business Hours, these are your options:

  • Nurse On Call phone 1300 6060 024
  • After Hours GP helpline 1800 022 222
  • The Supercare Nurse service at UFS Pharmacy, View St Bendigo Ph 5443 4610
  • Or present at Bendigo Health Hospital Emergency Department, Drought & Arnold St Bendigo

Free Victorian mental health service – HeadtoHelp –  For further information and materials: https://www.murrayphn.org.au/headtohelp/

 

Your Medical Record

We use computerised medical records which are kept strictly confidential. our privacy policy is available at reception. Reminder systems are used for a variety of health checks, let us know if you do not want to receive such reminders. We do encourage our patients to take an active part in their health care decision making.

 

Patient Feedback

Patients are welcome to give feedback on any subject at any time in any form. We have a suggestion box in the waiting room or your welcome to speak or write to the Practice Manager.

All feedback is appreciated and taken seriously.

We would like to thank everyone who completed our recent feedback survey for the clinic.  We received a lot of positive comments and results.  An improvement we have made in 2020 is being able to employ more Doctors each day.  This has made making an appointment and especially on the day much easier.

During 2020 covid we have limited the number of patients in the clinic and used this time to paint the reception, waiting room and other areas of the clinic.  To freshen up the look of Creek Street Medical Practice.

The Doctors are aware they often run late but along with this they offer thorough care and support.  This often means spending longer with some patients and then running late.  Receptionist are aware and where possible they will try to advise you or re-schedule appointment on the day to reduce wait times.  We thank everyone for their feedback.

If you wish to take the matter outside the practice you could contact the

Victorian Health Complaints Commissioner on 1300 582 113

at 570 Bourke Street, Melbourne 3000 website https://hcc.vic.gov.au

 

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